Everything you need to know about buying a used Peloton

 

Everything you need to know about buying a used Peloton 

 

Author: Ari@trademyspin.com

 How does Trade My Stuff work?

• Trade My Stuff sells gently used Pelotons and offers white-glove service delivery and setup for all Trade My Stuff operates using trademystuff.com where you can place your personalized orders. Once orders are placed, a representative will reach out to you to coordinate your desired delivery date and time.  
• Selling a bike? Complete the form on our website and we will text you with an offer and time for pickup when we are picking up bikes in your area. 

 

Where do you deliver to?

• Most major cities in the US. We have a vast logistics team. Check your zip code at checkout to see if you're eligible for delivery. 

How can I get a used Peloton delivered to me?

• Once you have placed your order on trademystuff.com a representative from Trade My Stuff will confirm a delivery time that is convenient for you and dispatch one of our trained drivers who will install your Peloton in your home or business. 

 

Can I pick up the bike myself? 

• At this time Trade My Stuff only offers a premium white glove delivery service that helps you set up and install your bike. You can test out the bike upon delivery and make sure it’s as described. 

Does Peloton offer a warranty on a used Peloton? 

• No. Peloton does not offer a warranty on used Peloton. The warranty offered is an 18-month warranty only offered by Trade My Stuff on your preowned bike and is available for purchase on trademystuff.com. 

How old are the bikes? 

• Most of Trade My Stuff's available bikes were made between 2018-2023 with less than 50 rides and only one previous owner. 

Common Concerns

What is the difference between generation (gen) 1, 2, 3, and the Plus(+) bike Peloton bikes?

• Gen 1 bikes are pelotons original model and have similar hardware to the Gen 2 and 3, but will not be eligible for future Peloton Software updates
• Gen 2 is very similar to the Gen 3, however, Gen 3 comes with a slightly better sound system and increased screen resolution.
• The Bike + model is Peloton's biggest upgrade to date! It has a default swivel screen option with an upgraded screen size and an updated sound system.

 Is the Peloton Plus worth it? 

• Trade My Stuff offers the plus for $1199. It has a swivel screen and also automatic resistance changes, so you are in sync with the instructor. Many customers enjoy the swivel screen feature to use for other fitness activities such as strength training, cardio, yoga, stretching exercises, and meditation. 

 How many owners has the bike had? (“Are you the first owner”?)

• Most of the bikes sold by Trade My Stuff have had one previous owner. Once bikes are purchased by Trade My Stuff, they are safely stored in a temperature-controlled environment to avoid any wear to the bike while in storage. 

 What challenges might individuals face when dealing with used Peloton bikes? 

•  Peloton bikes are renowned for their durability and top-notch performance, however, sometimes life happens and things break (even in brand-new bikes). Some of the issues that can occur after serious use include a lagging screen, loss of touch sensitivity, uncalibrated resistance flywheel, and a broken pedal or bottom bracket. 
• This is why Trade My Stuff recommends the purchase of our 18-month warranty which will keep you at ease knowing a free replacement is just one call away. Bikes are replaced within the same week if anything breaks under warranty. 

 How do I know Trade My Stuff is legit? 

• Trade My Stuff has over 80+ 5-star reviews on Google and many customer testimonial videos located on our website. Our service has been featured in Tech Crunch, the Financial Times, and the New York Post. Users can also reach out to Trade My Stuff via email, phone number, or Instagram. 

 

How is Trade My Stuff delivery priced?

• Trade My Stuff starts delivery at $149 and based on location delivery will be an additional $1/mi. Delivery prices are based on logistical aspects such as the labor required to move a Peloton (135 lbs) and setting up the system in one's home or business. 

Are the Trade my Stuff peloton shoes used? 

• Yes. All shoes sold by Trade My Stuff are second-hand shoes that are cleaned with antibacterial and antifungal cleaning supplies. 

How soon can Trade My Stuff deliver? 

• Trade My Stuff offers same-day delivery in many major cities (locations may vary).  

Does Trade my Stuff sell refurbished bikes? 

• Trade My Stuff does not sell any refurbished Peloton bikes. All bikes sold by Trade My Stuff are in excellent condition and are cleaned and factory reset before delivery. Most bikes have fewer than 100 rides since being manufactured. 

 

Buying a used Peloton vs a Peloton Refurbished - which is really the best deal? 

• While Peloton offers certified refurbished bikes through their website, the cost of a refurbished bike still runs at $1000+. At Trademystuff.com you can order a used Peloton bike starting at just $499 and about $149 for delivery and setup. The bikes are in excellent condition and are carefully transported from the local hub to the customer. Additionally, Peloton does not offer a warranty on used bikes. Trade My Stuff offers an 18-month warranty on the Peloton bike and Bike Plus. If anything breaks within the warranty period, Trade My Stuff can replace the bike free of charge, usually the same week. 

Have bike seats sold by Trade My Stuff been replaced by the seat recall? 

• Most of our bikes do not have the updated seat that Peloton replaced since their recall. If you are concerned that your bike seat has not been replaced since the recall you can reach out to Support@trademyspin.com via email and we will send you the replacement for your seat for FREE. We also offer the seat for free when you're ordering a bike affected by the recall on our website. 

Does Trade My Stuff accept cash? 

•  No, Trade My Stuff does not accept cash. But we have multiple forms of payment including Shopify, PayPal, Venmo, Apple Pay, and credit/bank card information. 

Where can you buy Peloton bike parts? 

• Yes, email support@trademyspin.com for the desired parts and we can fulfill your order the same day. 

Condition of the Bike:

Are there any visible signs of wear or damage?

• Trade My Stuff offers its customers second-hand Pelotons bikes in excellent condition. Most bikes have signs of wear such as mild scratches to the frame, handlebars, pedals, plastic pieces, and other parts of the bike. Trade My Stuff limits the sale of bikes with rust, paint chips, dents, screen cracks, resistance issues, bike chain issues, cuts in the seat, or anything that needs significant repair. 

Has the bike been regularly maintained?

• Trade My Stuff does a complete review of the bike and goes through a cleaning process to maintain the integrity of the bike. Trade My Stuff also stores its bikes in a temperature and weather-resistant environment to ensure no rust or any other imperfections form during storage.  

Warranty Information: 

Does the Peloton warranty still work? If not, are there any extended warranties or service plans in place?

• Peloton offers a warranty to the original owner of the bike. However, warranties offered by Peloton are NOT transferable from person to person. 

Software Updates:

Is the bike running the latest software version?

• Trade My Stuff is not responsible for user bikes being up to date on the latest software. Software updates are easily accomplished by proceeding to Settings → Systems → update will be available if the system is not up to date on the latest version. 

Has it experienced any issues with software updates?

• Peloton reports that users in the past have experienced software update issues, the most common being users experiencing a screen freezing on a software update. If a user experiences a frozen screen while going through a software update Peloton suggests users do the following. 
• Press and hold the power button located behind your Peloton screen until the screen shows the shutdown prompt.
• Select “shut down” to force your screen to shut off. 
• Disconnect the Peloton's power cable from the back of the bike (between the back legs of the bike) for approx. 1 min. 
• Reconnect the cord, wait a minute then proceed to turn on your bike  

Subscription Status:

When buying a used Peloton Is the Peloton subscription still active?

• No, the Peloton bikes delivered by Trade My Stuff are factory reset and do not have an active subscription. 

Peloton Account Information:

How do you set up a Peloton account to use your bike upon delivery? 

• Visit https://members.onePeloton.com/profile/overview  

Mechanical Functionality:

Does everything, including resistance adjustment, work properly?

• When purchasing bikes, Trade My Stuff tests out all bikes before purchasing to ensure the resistance and other mechanical parts work smoothly and efficiently. If there is any issue with your bike upon delivery, email support@trademyspin immediately. 

Accessories and Add-ons:

What accessories are included with the bike (shoes, weights, etc.)?

• Accessories are available on trademystuff.com for much less than Peloton sells them on their website. We offer the same accessories, for less money. 

Delivery and Setup:

How will the bike be delivered?

• The bike is delivered and set up by a trained member sent by Trade My Stuff.

Do I have to do anything during delivery? 

• All Trade My Stuff asks for all its customers is that they be present on the day and time of their scheduled delivery. The rest of the work is taken care of by a trained driver sent by Trade My Stuff. 

Pricing:

What is the asking price for the used Peloton?

• Our used Pelotons start at $499 on trademystuff.com. We offer delivery and setup with every order.
• We also accept installment payment options for as low as $45 per month

Interactive Fitness Platform: 

• Peloton is not just about stationary bikes; it offers a comprehensive interactive fitness platform that includes cycling, running, strength training, yoga, and more. 

Live and On-Demand Classes:

•  Peloton provides users with access to live and on-demand classes led by world-class instructors. The real-time and pre-recorded classes cater to various fitness levels and preferences.

Peloton Bike Models: 

• Peloton offers multiple bike models, including the original Peloton Bike, introduced in 2014, and the Peloton Bike+, launched in 2020. Each model features a sleek design and a large touchscreen for class participation. 
• The third generation offers the latest build in speakers and the highest resolution from the other regular bikes 
• The second generation Peloton is probably the best bang for your buck, with the latest software updates and most of the latest hardware you’ll ever want on a Peloton
• The Peloton Plus has a swivel screen so you can do weight training and yoga classes off the bike. 
• It also offers synchronous resistance, so you are in sync with the instructor while riding without any manual adjustments 

Subscription-Based Model: 

• Peloton operates on a subscription-based model for its classes. Users pay a monthly fee to access the extensive library of live and on-demand workouts, allowing them to customize their fitness routines.  

Leaderboard and Gamification: 

• One distinctive feature of Peloton is its leaderboard, which displays users' real-time performance metrics during live classes. This gamification element encourages healthy competition and community engagement. 

Social Connectivity: 

• Peloton creates a sense of community through social features. Users can follow friends, give virtual high-fives during classes, and participate in challenges, fostering a supportive and motivating environment. 

Integration with Wearables: 

• Peloton seamlessly integrates with popular wearables, such as the Apple Watch, allowing users to track and sync their fitness data across devices for a more comprehensive overview of their health and progress 

Reason for Selling:

Why is the seller parting with the Peloton?

Our clients who want to sell their Pelotons do so for a variety of reasons. Some of the main reasons Pelotons are sold are but are not limited to upgrading to a newer model, moving or relocating, financial considerations, unrelated injuries, lack of use or loss of interest, space constraints, or finding alternative ways to work out. 

 

Is there a return policy in case you encounter any issues shortly after purchase?

 

Yes, we have a one-day grace period for returning the bike for any mechanical issues when the bike is delivered. If you contact us regarding any issues on the bike on the same day as the delivery was made we can swap out the bike the same week as the order was made. We highly encourage you to fully protect your bike with the extended warranty for 18 months. If anything breaks or malfunctions on the bike we can replace the bike the same week. 

  

First-time user FAQs

Setup and Basics:

How do I set up my Peloton bike for the first time?

• Follow the included setup instructions. Ensure the bike is on a level surface, connect to Wi-Fi, and create or log in to your Peloton account.

What do I need to know about adjusting the seat and handlebars for the right fit?

• Adjust the seat height to align with your hip bone, your leg should be straight when your foot is at the bottom of the pedal stroke, and set the handlebars at a comfortable height, by adjusting the handlebar knob, allowing a slight bend in your elbows.

How do I pair my Bluetooth headphones or speakers with the Peloton bike?

• Go to the Settings menu, select "Bluetooth," and follow the on-screen instructions to pair your headphones or speakers. You can also pair your Apple watch or heart rate monitor with the Peloton bike and the Peloton will show you your heart rate while you’re riding. 

 

Peloton App and Classes:

What is the difference between "Classes," "Programs," and "Collections" in the Peloton app?

• Classes are individual workouts, Programs are curated workout series, and Collections are thematic groupings of classes.

What are the classes offered with a full Peloton membership? 

• Cycling, running, strength, yoga, pilates, cardio, boot camp, outdoor workouts, stretching & recovery, meditation & mindfulness and dance classes. 

Can I use the Peloton app on my phone or tablet without the bike?

• Yes, you can use the Peloton app for various workouts, even without the Peloton bike or treadmill.

How do I find classes that match my fitness level or preferences?

• Use filters in the class library to sort by difficulty, duration, instructor, and music genre.

 

What is the Peloton leaderboard, and how does it work?

• The leaderboard ranks participants based on their output (a combination of resistance and cadence) during a live or on-demand class. 

Accessories and Maintenance:

Do I need Peloton-branded accessories, or can I use third-party alternatives?

• While Peloton accessories are compatible, you can use third-party alternatives for items like shoes and heart rate monitors.

 

How often should I clean and maintain my Peloton bike?

• Wipe down the bike regularly, clean the resistance knob with a gentle cleanser, and check for any loose parts. Perform a more thorough cleaning periodically. 

User Profiles and Sharing:

Can I share my Peloton account with family members, and how does the user profile system work?

• Yes, you can have multiple user profiles on a single Peloton account. Each user can track their own progress and preferences. 

Class Features and Usage:

What is the difference between "Live" and "On-Demand" classes?

• "Live" classes are broadcast in real-time, allowing for live interaction with the instructor and other participants. "On-demand" classes are pre-recorded and can be taken at any time.

How can I track my progress and performance over time on the Peloton app?

• The Peloton app tracks your workout history, providing metrics like total output, distance, and achievements. You can also set goals and monitor your improvement over time.

Are there any parental controls or safety features for families using the Peloton?

• Yes, Peloton offers parental controls to restrict access to certain content and features. You can set up a family plan with individual profiles for each family member. 

Can I use the Peloton app with other fitness equipment, or is it exclusive to the Peloton bike and treadmill?

• The Peloton app is versatile and can be used with various fitness equipment. It's not exclusive to Peloton hardware, making it accessible for a broader range of workouts. 

What is the Peloton Membership, and what benefits does it provide?

• The Peloton Membership is a subscription service that provides access to the full library of live and on-demand classes. It also includes features like real-time performance tracking, social interaction, and curated workout programs.

Troubleshooting and Support: 

How do I troubleshoot common issues, such as connectivity problems or software glitches?

• Peloton has a dedicated support team and comprehensive online resources for troubleshooting. You can find solutions to common issues on the Peloton support website or contact customer support for assistance 

Community and Social Features:

Can I participate in challenges or join groups with other Peloton users?

• Yes, Peloton offers challenges and allows users to join various groups based on shared interests or goals. These features enhance the sense of community and motivation. 

Are there any hidden features or tips for getting the most out of my Peloton experience?

• Explore the Peloton blog, community forums, and social media groups for user tips and hidden features. Additionally, some instructors offer unique challenges or variations in their classes. 

How do I schedule workouts and plan my fitness routine using the Peloton app?

• You can schedule workouts in advance using the "Schedule" feature on the Peloton app. Additionally, the "Programs" section helps you plan a structured fitness routine.

 

Is there a way to access the Peloton community and connect with other users?

• Yes, you can connect with the Peloton community through the app, join social groups, follow other users, and participate in discussions. The community aspect adds a supportive element to your fitness journey.